Goddess of Victory: NIKKE: How to contact the customer support service


Goddess of Victory: NIKKE is the latest action RPG shooter game from the publisher house of Level Infinite. Set in a post-apocalyptic world, the game features multiple NIKKE to duel in fights against the Ruptures. Users need to enlist and control a variety of maidens to assemble a stunning anime female squad that excels in using firearms and other unusual sci-fi weapons. These girls come with combat abilities that make them unique and the only ones who can eliminate the Ruptures across various Modes and restore humanity. The game has seen an overwhelming response from fans, post-launch. The need to contact Customer Support has constantly been rising in Goddess of Victory: NIKKE.

Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, and various other in-app payment-related issues. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Goddess of Victory: NIKKE.

The support team has already answered many frequently asked questions on the game’s official website. But if anyone couldn’t satisfy himself, the Goddess of Victory: NIKKE customer service is available to contact anytime to answer the queries from the players. 

There are three ways to contact the customer support team of Goddess of Victory: NIKKE. Players can contact via in-game menu options, they can resort to accessing the official website of Goddess of Victory: NIKKE or, they can reach out to the Developers at Shift Up directly, via their social media handles.

How to Contact via in-game customer service option

Players must launch the game on their devices and choose their preferred server. Once the in-game title screen has loaded, they must adhere to the steps below:

  • Tap on the Customer Service Center button aligned on the top left corner of the title screen.
  • This would redirect you to the FAQ section. You will find that the Developers have already addressed the Frequently Asked Queries pertaining to redeem codes, in-game bugs, account-related issues, payment-related issues, and various other categories. To view the solution/fix to a certain query, you just need to navigate to the category under which your issue falls and tap on the relevant question. You will likely find your exact issue over there.
Image via Level Infinite

Reporting a Bug

If your issue persists or you are facing an in-game bug, you need to get in touch with the Technical Support Commander. To do so, adhere to the steps below:

  • Tap on the Chatbot icon present in the top right corner of the FAQ page.
  • The Chatbot will greet you with a Welcome Message which contains a list of Frequent Occurring Issues that people report against. You need to choose one from the list.
  • If none of the issues mentioned match your issue, and you want to report a bug, choose, I have a different issue.
Goddess of Victory NIKKE Technical Support Commander Section
Image via Level Infinite
  • Tap on Report Bugs next. The chatbot would immediately revert back with a fix to various issues occurring during gameplay, along with the Bug Report Form Link. Tap on that to report a bug. You will be asked to furnish the following inputs next:
    • The Server on which you are playing
    • Your 8-Digit User ID
    • Time and Date of Issue Occurrence
    • Your phone model and Operating System
    • Internet Connection type that you were using, when the issue occurred(Mobile Data/Wi-Fi)
    • The in-game section/area where the issue occurred
    • A Detailed Description of your issue(Also mention the Date and Time of Occurrence)
    • File Attachments in the form of screenshots and videos for better assistance.
  • Once you are done with the inputs, tap on the Submit Button. You will be connected with a Live Support Agent as soon as he/she is available. You can do multiple follow-ups in the same thread till the time your issue is resolved.

How to Contact via the official website

Players can directly go to the official website of Goddess of Victory: NIKKE and access the customer service option from there. It could be another alternative in the case where players are facing login problems and cannot access the in-game support option.

  • Visit the official website of Goddess of Victory: NIKKE here.
  • Once you are redirected to the game’s official website, scroll down to the bottom of the webpage and tap on the Contact Us option.
  • This would take you to the FAQ page where you can access the Frequently Asked Queries. To get in touch with the Technical Support Commander, tap on the Contact Us button present in the top right corner of the FAQ page. You can report a bug from this section and the steps for doing so are identical to what we have discussed in the previous section.

How to Contact the Developer Team Directly

You may mail the Developer team directly here. Another approach could be to reach out to the Developers via their Social Media handles. @NIKKE_en is the official Twitter handle of Goddess of Victory: NIKKE for addressing the queries of users. You can reach out to the team at @NIKKE.Global which is the official Facebook Page of Goddess of Victory: NIKKE. Players should additionally do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their queries.

Still, facing any issues in contacting the Goddess of Victory: NIKKE customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!

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